Do let us know. Please don’t worry about 5-10% as we change by more than that each week anyway. If you think you’re 50% out then that’s another matter.
We can look at your history and make a manual assessment if your level appears wrong. In these cases we can usually identify the results that may be causing the issue or, it may just be that we feel it’s actually more accurate now. Each case is different and we strive for accuracy so we’ll take a look.
The first thing we check is if your level is going up and down from match to match as this would suggest it's about right. If it's going up by quite a lot (5%+) each match for quite a few matches then you might have a case to investigate.
The most common scenario in this case is we don't have recent results for you and you've got a lot better in that time. If this is you then it's worth getting in touch.
We do have some controls:
- We can override your starting level
- We can override your level for any match so, for instance, if you’re a junior who’s improved greatly but have no results for a long time (and our allowance for that was way out) then that can be corrected.
- We can raise or lower entire pools though only those that are not ‘derivative’.